Q&A with Ron Kaufman: Harnessing the Power of Service in India through Human Resources

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Q: In your opinion, what are some key differences in Indian service culture compared to global practices? A: The volume of people in India both – as service providers and customers – has an impact on the way people think about service in the country. With such an enormous number of av

6 smart hacks, 10 great articles, and 3 entertaining TV clips.

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MY 6 FAVORITE PRODUCTIVITY TIPS Like many of you, I’m somewhat obsessed with productivity hacks — small steps I can take to work smarter, faster, and better. Alas, most hacks (like most houseguests) are appealing only for a few days. But some tricks manage to endure.  Here are

10 Awesome Tools for Creating Shareable Images for Your Blog

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Images make the blog. No matter how exceptional your words are, what people tend to be

4 Reasons Social Media Is Here to Stay

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You’ll hear it from time to time: “social media is a passing fad.” While it sounds like a hip and

'Alex From Target' and how meme marketing can work

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They say a picture is worth a thousand words, but in Alex from Target's case, a picture is worth over 500,000 Twitter followers.   Alex, now better known as #AlexFromTarget, was just a normal guy who worked at Target until this Sunday when he became the Internet's newe

5 Key Principles in Dealing with People

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When it comes to investing in today’s real estate market, it’s easy to get tunnel vision when it comes to the best property to buy and in what location. Read the full post here

10 Warning Signs of a Weak Culture of Quality

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Research presented in a recent study from , in association with ASQ, “Culture of Quality: Accelerating Growth and Performance in the Enterprise,” shows clearly that instilling and maintaining a true culture of quality helps an organization attain its quality goals, while the lack of s

4 Habits Of Good Listeners

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Whether in business or in your personal life, a lot can be gained by learning when to keep quiet.   Once you’ve landed the sale, it’s time to stop talking, says Eric Chen, a business professor at the University of St. Joseph. “All you can do at this point is
From: nytimes.com By BRUCE GRIERSON
Recommended by: Balaji Pasumarthy
A placebo works even if you know that it is a placebo. This is a fascinating article on the power of mindsets on health. The article talks about various experiments done by researcher Ellen Langer a psychologist.  
One day in the fall of 1981, eight men in their 70s stepped out of a van in front of a converted monastery in New Hampshire. They shuffled forward, a few of them arthritically

The Key to Happiness in Life…and Business

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The most important action I took toward my own increased success and happiness was cleanly severing ties with the negative people in my life. Then I ask myself, “Am I the kind of person and partner that I want to be for