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What is customer service for?

sethgodin's picture
Customer service is difficult, expensive and unpredictable. But it's a mistake to assume that any particular example is automatically either good or bad. A company might spend almost nothing on customer service but still succeed in reaching its goals.

Why Cutting Costs is Bad for Small Business

davecrenshaw's picture
Even the savviest small business owners have trouble when it comes to effectively cutting costs. Poor penny-pinching decisions can turn cutting costs into cutting off the hand that feeds you. So, forget everything you thought you knew about expenses and spend a mere 90 seconds learning about inve

Hubcast 35: Sales Funnel Video Strategy for B2B & B2C Companies

marcussheridan's picture
The Hubcast Podcast Episode 035       Welcome back to The Hubcast folks, a weekly podcast all about HubSpot news, tips, and tricks. Please also note the extensive show notes below including some new HubSpot video tutorials created by George Thomas. Show Notes: Inbound 2015 Gre

Selling on Social Media and Why You’re Doing it Wrong

Eric Qualman's picture
Every week it seems like my shares and likes go down because of some ridiculous Facebook

Startups Should Focus On Their Net Profit Score Not Potential Promoters

Johngreathouse's picture
A version of this article previously appeared in the Wall Street Journal. “You miss 100% of the shots you never take.” Wayne Gretzky Imagine how difficult it would be...The post Startups Should Focus On Their Net Profit Score Not Potential Promoters appeared first

How to Remember How Powerful You Are

robinsharma's picture
Robin Sharma reminds us that we were each born into greatness and that no evidence exists to suggest otherwise.

Seven Ways to Leave a Better Voicemail

richardshapiro's picture
Even in our text, email, and chat world, there is still voicemail.  The furniture store is calling to set up a delivery date, the restaurant is confirming your reservation or a company is trying to sell you a new service.

It Takes Marketing Leadership to Drive Sales Transformation

forbes's picture
The sales profession is going through a transformation. Social, mobile, and digital media are helping buyers become better informed and raising their expectations. And the purchase process has become longer and more complex. These forces are making selling more costly, collaborative, and consulta

Make ’Em Say Wow: Tips for Building a Strong Service Team—Part Two

ron's picture
Your organization is going to get some sand in the gears, and when that happens, it’s your job to keep your people focused and enthusiastic. How do you do that? You find opportunities to educate. You recognize individual successes. You role model what needs to happen and then recognize when

Make ’Em Say Wow: Tips for Building a Strong Service Team — Part One

ron's picture
In this two-part blog series, I’ll provide tips on how you can strengthen your service team. Here, in Part I, we’ll take a look at the steps you can take to make it easier for your employees to provide great service to your customers or clients. We love receiving great customer servic