Over my 36 years in retail management, one day stands out. It was my first day as store manager at a new location—and it was the day I learned afresh about the essence of leadership.
As I entered the store, smile on my face and notebook and pencil in hand, I mentally prepared myself to meet new customers and employees. Top of mind was the new cleaning initiative the company was committed to. As I toured the store that day, I talked with employees and department heads about the status of the project.