december 2009 edition

Gyan

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Over my 36 years in retail management, one day stands out.  It was my first day as store manager at a new location—and it was the day I learned afresh about the essence of leadership. As I entered the store, smile on my face and notebook and pencil in hand, I mentally prepared myself to meet new customers and employees. Top of mind was the new cleaning initiative the company was committed to. As I toured the store that day, I talked with employees and department heads about the status of the project.
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I remember my first box of business cards.  I spent countless hours poring over the design and layout, considering each kerning of the font.  I wondered whether I would lose credibility with a potential client because my address was left justified instead of center or right justified.  I boggled whether to include my cell phone number. Of course, having just started my very own business, I couldn’t afford a graphic designer to work with me and quell my fears over the whole process.
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