Satyam Computer Services Ltd announced that its 500-seat Global Solutions Center (GSC) is fully operational. It is the first phase of the rollout of Satyam's Global Delivery Campus in Malaysia. The GSC is already staffed by 300 (mostly Malaysian) IT engineers, who support Satyam's ASEAN, Middle Eastern, and American customers. Satyam's progress with its GSC accelerates consolidation of its Global Delivery Model 2.0, an integral part of the company's strategy to provide a distributed delivery capability for global customers. The GDM 2.0 calls for components of large-scale projects to be completed wherever it makes the most business sense, rather than having an entire program take place in a single facility. The approach delivers significant cycle time and cost reductions, in addition to quality enhancements.
The facility will be integrated with other Satyam GSCs across the globe, and serve as a major software development center, creating predictable solutions that customers can bring to market more quickly via Satyam's low-risk global delivery model. It is expected to create more than 500 jobs for Malaysian graduates over the next 12 months. It also complements a 100-seat development center Satyam operates in Kuala Lumpur. That facility, which was established in 2003, serves as a nearshore hub for ASEAN customers. This latest facility is a hi-tech center featuring a state-of-the-art infrastructure and videoconferencing facilities. Equipped with high-end security features such as biometric (finger-print) identification, the GSC also has three training labs and around-the-clock access to Satyam's global knowledge repository, which can be leveraged to deliver cutting-edge solutions to customers across the globe.
The opening followed a signing of a Memorandum of Understanding last December between Satyam and MDeC, which oversees MSC Malaysia, Malaysia's government-designated, 750-square kilometer high-tech zone. MSC Malaysia, along with its state-of-the-art infrastructure, was designed to make Malaysia a global IT leader by fostering intellectual and strategic leadership.