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sethgodin's picture

The other kind of customer service

Reactive customer service waits until something is broken. We leave it up to the annoyed customer to go to the trouble of finding us, contacting us, and then, in real time, advocating for themselves until we finally manage to make...  
businessstandard's picture

Budget 2018: 9 suggestions for Arun Jaitley to step up public expenditure

 Finance Minister, Mr Arun Jaitley has let it known that in the forthcoming Union Budget, the government will further boost spending on infrastructure and use it as the key driver of economic growth and recovery. This is clearly welcome; though
sethgodin's picture

Rules for working in a studio

Don’t hide your work Offer help Ask for help Tell the truth Upgrade your tools Don’t hide your mistakes Add energy, don't subtract it Share If you're not proud of it, don't ship it Know the rules of your craft...      
forbes's picture

How To Fix The Lack Of Investment In U.S. Infrastructure

The effects of years of underinvestment in U.S. infrastructure are in plain sight for rail commuters and interstate highway users. What form will new investment take, and what role should government play?
misner's picture

Will Social Media Replace Face-to-Face Networking?

I love social media.  I am active on social media. I have found that social media is fantastic for ‘brand building’ – and Ialso believe that social media will not replace all marketing efforts for most entrepreneurs and sales people. 
harvardbusinessreview's picture

Making Unlimited Vacation Time Work

Aron Ain, the CEO of Kronos Incorporated, explains why unlimited vacation can be in the best interests of employees and the organization. He describes how his software company tracks requests for time off and the conversations he’s had with
forbes's picture

L.L.Bean Beats, Once Again, For Best Customer Service

L.L.Bean continues to claim a rare retail bragging right: a first place finish over Amazon. For the third year in a row, the outdoor outfitter has been named Customer Service Champion over the online behemoth in Prosper Insights & Analytics'
businessstandard's picture

Making infrastructure disaster resilient

From: Buisness-standard By Vinayak Chatterjee Recommended by: business-standard Disasters strike India, as they do elsewhere. When they do, infrastructure services stop, adding to the hardship of citizens as water, power, mobile