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Harvey Mackay's picture

How Well You Sleep Depends On How Little You Lie

A minister told his congregation, “For next week’s sermon, I would like everyone to read the 17th chapter of Mark from your Bible. This will help you fully understand my topic on an important sin.”The following Sunday, the minister opened his sermon
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misner's picture

How Do You End a Conversation?

As the Founder of BNI (the world’s largest referral networking organization), I often get asked about the best way to end a conversation in a networking situation. Candidly, I think the answer is pretty simple.  So, I’ll startthis piece with
433
sethgodin's picture

An inconvenient shopping list

Cyber Monday (inspired by its evil cousin, Black Friday) is a symptom of our obsession with convenience. As Tim Wu has pointed out, convenience trumps privacy, morality and good judgment for too many of us–the internet has made things faster, and
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harvardbusinessreview's picture

How Bad is Airline Service, Really? And Other Customer Service Complaints

Youngme and Mihir welcome their colleague Ryan Buell to discuss whether airlines deserve their reputation for terrible customer service. They also share other customer service pet peeves, as well as their personal “Customer Experience Picks.
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sethgodin's picture

Four roads we call customer service

Road 1: I can learn from you and make things better Road 2: You’re an important customer and I can bring empathy and care to this moment to strengthen our relationship Road 3: I can teach you something and make things better Road 4: Go away
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Vijay's picture

Retail Raves - Speeding up chip card transactions

Almost all credit/debit cards now are EMV compliant as they carry an embedded chip used to validate transactions at the point of purchase. Card owners input a PIN to authenticate their purchase.But in a highly crowded area such as the super market
232
Vijay's picture

Retail Raves - Speeding up chip card transactions

Almost all credit/debit cards now are EMV compliant as they carry an embedded chip used to validate transactions at the point of purchase. Card owners input a PIN to authenticate their purchase.But in a highly crowded area such as the super market
870
adamgrant's picture

Why Women Volunteer for Tasks That Don’t Lead to Promotions

Here’s a work scenario many of us know too well: You are in a meeting and your manager brings up a project that needs to be assigned. It’s not particularly challenging work, but it’s time-consuming, unlikely to drive revenue, and probably won’t be
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johnsullivan's picture

You’ll Soon Need a Digital Labor Specialist and a Workforce Shaper

Not all your employees will be replaced by robots, but it’s highly likely they’ll be working side-by-side with an automated device at some point in their careers. As intelligent automation becomes more common in the workplace, businesses are

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