Aspect Software Ranked #1 Workforce Management Provider Globally

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Aspect Software, Inc. has been ranked number #1 by The PELORUS Group, an independent market research and consulting company. The service and product capabilities offered by the company differentiate it from its rivals. It leads market share in every global geographic region. It's leading solution, Aspect® eWorkforce Management helps maximize agent performance and improve operations by enhancing quality, increasing customer contacts and optimizing contact center resources.

 

Aspect Software, Inc., announced that The PELORUS Group, an independent market research and consulting company, in its 2007 World Contact Center Workforce Management Systems Market report, have ranked Aspect Software as the world's number one workforce management solution provider. Globally, it has 36% of 2006 industry sales and services revenue.  In North America, it has 38.9 % of the market share, in EMEA the company has 26% market share and 33.5% in the rest of the world. Dick Bucci, The PELORUS Group told that Aspect Software is the clear market leader for workforce management throughout the globe. The company has substantial worldwide market share because of its history of innovation, commitment to the contact center market, reputation for exceptional customer care, as well as its large international footprint.  

 
 

The company's leading solution, Aspect® eWorkforce ManagementTM, includes a complete array of functionality to meet every workforce management need, including inbound, outbound and blended call capabilities.  The product's core component provides essential workforce management forecasting, scheduling and tracking functionality for single-skill, multiskill, and multichannel contact center environments. To gain greater efficiency, the solution also includes a set of fully integrated Enhancement Packages that help fine-tune agent productivity, empower agents and supervisors, optimize overall performance and simplify the management of multisite or outsourced contact center workforces.  Aspect eWorkforce Management is available in eight languages:   Simplified Chinese, Traditional Chinese, English, French, German, Japanese, Korean, and Spanish. 

 

Workforce management is part of the Aspect Software Contact Center Performance Optimization product line offering, which helps maximize agent performance and improve operations by enhancing quality, increasing customer contacts and optimizing contact center resources. The Aspect Software performance optimization products - Aspect eWorkforce Management, Aspect® AnalyzerTM, Aspect® Campaign OptimizerTM, Aspect® Enterprise Campaign ManagerTM, Aspect® Quality ManagementTM and Aspect® DataMartTM - are designed to reduce labor costs, enhance service levels and align performance with business goals.