Sierra Atlantic rolls out offshore Application Management Services (AMS)
- Sierra Atlantic, a Certified Agile Partner and an offshore IT services provider, today announced the rollout of offshore Application Management Services (AMS) for Agile Product Lifecycle Management (PLM) customers. The offshore AMS offering allows companies using Agile PLM to lower IT and Administrative support costs around their Agile PLM installation by leveraging Sierra Atlantic's round-the-clock Agile support center.
Sierra Atlantic's longstanding relationship with Agile and new AMS offering enables businesses to lower costs and provides them with 24x7x365 support for databases, applications, systems and network infrastructure by utilizing an onsite/offshore model. Customers realize a 60 percent savings in IT costs by deploying Sierra Atlantic's application management service for their Agile-based products. These cost-savings are primarily rooted in:
1. Functional Support - Agile Administration and user help-desk
2. Technical Support - diagnostics and troubleshooting
3. Upgrade Activities - service packs, hotfixes and point release upgrades
4. DBA Activities such as backups, performance tuning, etc.
5. Network/Infrastructure Support
6. Training
Sierra Atlantic has provided Agile PLM services to Amkor Technology, the world's leading supplier of outsourced semiconductor interconnect services. Sierra Atlantic helped Amkor Technology overcome the hurdles of technology deployment through its Application Networks for Collaborative Manufacturing which was deployed to automate complex business processes.
