Ron Kaufman

Ron Kaufman's picture


Ron Kaufman
Business Website:

UP! Your Service


Kaufman is the author of 16 published books on business, service, and professional motivation. Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet was published on May 15, 2012, and has appeared at the #5 spot on The New York Times Book Review, “Best Sellers Advice, How-To and Miscellaneous”(June 3, 2012).

Kaufman also serves as a columnist for Bloomberg Businessweek and Chief Learning Officer magazines.


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3 years 1 day


Fascinating interview on future of humanity and technology with Ron Kaufman. Q&A session in Goa, India illuminates the positive future that is emerging for our work and in our lives.The post Fascinating interview on future of humanity and technology with Ron Kaufman in Goa, India appeared first on UP Your Service.
Please post your comments here. Flying is the business of freedom. I’m in Geneva today, speaking with 200+ global team members in the IATA Management Meeting. We are focusing on improving service worldwide with airlines, airport, aircraft [...] The post Flying is the Business of Freedom appeared first on UP Your Service.
Please share your comments on the LinkedIn posting of this video. I was recently a guest at Dreamforce, the annual gathering of Salesforce customers, partners, and employees in San Francisco. It’s what they call their “Ohana”, a [...] The post The Growing Value of Ethical Values at Salesforce appeared first on UP Your
Revolutions change what is possible and how we live together. (Your comments are welcome here.) We live today in The Fourth Industrial Revolution; the historic transformation from steam power, to electricity, to computers, to the global convergence [...] The post What is your responsibility in the “Fourth Humanitarian Revolution
Dreamforce is an annual user conference hosted by Salesforce in San Francisco, bringing together thought leaders, industry pioneers and thousands of marketing professionals. Members of the Salesforce customer base attend the conference to hear keynote addresses, learn [...] The post Join Ron Kaufman at Dreamforce 2018 in San Francisco
New York Times bestselling book, “UPLIFTING SERVICE: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet” is now in hard copy, Kindle ebook, and Audible audiobook on Hardcover Kindle Audible (audiobook) And [...] The post UPLIFTING SERVICE book in all formats on appeared



LUX* Resorts: Staging a Service Revolution in a Resort Chain  LUX* is a successful hospitality group operating in the Indian Ocean as well as other locations. In its previous incarnation, the company suffered from poor financial performance, [...] The post LUX* Resorts – Case Study in World’s Leading Services Marketing
NIIT Technologies was widely viewed as a reliable company with excellent talent. The company was trusted to deliver well on clearly defined Service Level Agreements (SLAs). But the future was changing for NIIT Tech and for the [...] The post NIIT Technologies – B2B Technology Industry Case Study in Service Revolution appeared first on
Our previous blog post demonstrated the power of customer voice in an unsolicited book review from a technology industry guru. This post makes the same point, but for the travel and hospitality – one of the most [...] The post How to create loyal customers and brand evangelists in the travel and hospitality industry appeared first on UP
Sometimes being closed is the best service of all. Around the world, businesses are choosing to stay open longer hours and more days. This includes retailers, banks, brokerages, call centers and service centers. Major holidays, previously sacred [...] The post Can Customer Service Be Improved By Closing Your Doors? appeared first on UP Your
In this interview, CEM Global speaks to Jeff Eilertsen, VP Client Success and Global Service Education at UP! Your Service, to talk about how companies can build an optimized service that increases efficiency. Discover his answers below. What [...] The post Building Your Service Culture appeared first on UP Your Service.
  The team at UP! Your Service have been working with our clients and Professor Jochen Wirtz for many years and are happy to report that the April issue of Harvard Business Review picked up our ideas [...] The post Harvard Business Review on Revolutionizing Customer Service appeared first on UP Your Service.



Many organizations are using customer journey mapping to understand and improve the experience of their customers. But the variety of terms used to describe journey maps can be confusing. And that makes the mapping process itself confusing, [...] The post Creating Customer Journey Maps that Work appeared first on UP Your Service.
At UP! Your Service, we have developed a comprehensive checklist of strategic implementation activities that help our clients plan, implement, and sustain the momentum of a service culture building program. We are happy to share with you a one tool from our proprietary Service