Ron Kaufman

Ron Kaufman's picture


Plaintext email only


Ron Kaufman
Business Website:

UP! Your Service


Kaufman is the author of 16 published books on business, service, and professional motivation. Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet was published on May 15, 2012, and has appeared at the #5 spot on The New York Times Book Review, “Best Sellers Advice, How-To and Miscellaneous”(June 3, 2012).

Kaufman also serves as a columnist for Bloomberg Businessweek and Chief Learning Officer magazines.


View recent blog entries
Member for
2 years 1 month


The most common question we hear when launching service excellence training programs inside large organizations is: “Do leaders really need to attend these workshops?” This raises a different and more important question for senior leaders: Do you [...]The post Why Business Leaders Must Attend Service Training appeared first on UP Your Service.
Enjoy this engaging and revealing interview with FIJI Airways CEO Andre Viljoen and Ron Kaufman, founder of the global education and consulting company, UP! Your Service. The post Interview with CEO of Fiji Airways and Ron Kaufman, Chairman of UP! Your Service appeared first on UP Your Service.
The Service Culture Implementation Roadmap is a proven methodology to quickly upgrade service performance and build a service culture that grows stronger over time. Each of the five key elements in this approach are adapted for your [...] The post Introduction to The Implementation Roadmap and Service Culture Indicator appeared first on UP
The 12 Building Blocks of Service Culture shape the environment, experience, and enthusiasm of your team. Working with UP! Your Service, we help you assess your current activities, select areas for improvement, and develop a plan to [...] The post Introduction to The 12 Building Blocks of Service Culture appeared first on UP Your Service.
Leaders can’t just tell people to serve; every day they must show people how to serve and teach them why it’s so important. People at every level of an organization will only make a service vision come [...] The post Introduction to The Seven Rules of Service Leadership appeared first on UP Your Service.
UP! Your Service provides your team with the service excellence principles and workshops you need to continuously improve internal and external service performance. This suite of powerful service improvement tools are easily customized to achieve your business [...] The post Introduction to the 10 UP Service Excellence Principles appeared