Ron Kaufman

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Name: 
Ron Kaufman
Business Website: 
http://www.upyourservice.com
Organisation: 

UP! Your Service

Introduction: 

Kaufman is the author of 16 published books on business, service, and professional motivation. Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet was published on May 15, 2012, and has appeared at the #5 spot on The New York Times Book Review, “Best Sellers Advice, How-To and Miscellaneous”(June 3, 2012).

Kaufman also serves as a columnist for Bloomberg Businessweek and Chief Learning Officer magazines.

History

Blog
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Member for
2 years 7 months

Recent

Many organizations are using customer journey mapping to understand and improve the experience of their customers. But the variety of terms used to describe journey maps can be confusing. And that makes the mapping process itself confusing, [...] The post Creating Customer Journey Maps that Work appeared first on UP Your Service.
This interview was first posted  by our friends at the keynote speaker agency www.Speaking.com Far from being a slave, the service provider is the most valuable person of all, because they are the source that is generating the [...] The post Building a Service Culture: Interview with Keynote Speaker Agency Speaking.com appeared
At UP! Your Service, we help clients plan, implement, and sustain the momentum of a service culture building program. This includes a comprehensive checklist of strategic activities, including Implementation Roadmap design, Steering Committee support, Building Block innovations, Service Education [...] The post The Service Culture
 A unique report was recently released by Salesforce Research titled “State of the Connected Customer, 2nd edition”. This is an important publication with insights from 6,700 consumers and business buyers on the intersection of customer experience, [...] The post New Insights on “State of the
Smart service providers are using technology to delight customers, become more efficient when serving customers, and recover customer loyalty when things do go wrong. Here are three ways you can enhance your customer experience: 1. Make your [...] The post Use Technology to Enhance Customer Experience appeared first on UP Your Service.
Why are some training programs so dull, and others so full of active participation? What makes one trainer plod along, while another brings energy and effectiveness to each session? Using The UP! Your Service Active Learning Toolbox, [...] The post The UP! Your Service Active Learning Toolbox appeared first on UP Your Service.

Pages

Popular

LUX* Resorts: Staging a Service Revolution in a Resort Chain  LUX* is a successful hospitality group operating in the Indian Ocean as well as other locations. In its previous incarnation, the company suffered from poor financial performance, [...] The post LUX* Resorts – Case Study in World’s Leading Services Marketing
NIIT Technologies was widely viewed as a reliable company with excellent talent. The company was trusted to deliver well on clearly defined Service Level Agreements (SLAs). But the future was changing for NIIT Tech and for the [...] The post NIIT Technologies – B2B Technology Industry Case Study in Service Revolution appeared first on
Sometimes being closed is the best service of all. Around the world, businesses are choosing to stay open longer hours and more days. This includes retailers, banks, brokerages, call centers and service centers. Major holidays, previously sacred [...] The post Can Customer Service Be Improved By Closing Your Doors? appeared first on UP Your
  The team at UP! Your Service have been working with our clients and Professor Jochen Wirtz for many years and are happy to report that the April issue of Harvard Business Review picked up our ideas [...] The post Harvard Business Review on Revolutionizing Customer Service appeared first on UP Your Service.
In this interview, CEM Global speaks to Jeff Eilertsen, VP Client Success and Global Service Education at UP! Your Service, to talk about how companies can build an optimized service that increases efficiency. Discover his answers below. What [...] The post Building Your Service Culture appeared first on UP Your Service.
Our previous blog post demonstrated the power of customer voice in an unsolicited book review from a technology industry guru. This post makes the same point, but for the travel and hospitality – one of the most [...] The post How to create loyal customers and brand evangelists in the travel and hospitality industry appeared first on UP

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Trending

The Customer is King. So what is the Service Provider? Does “the customer is king” mean the service provider only a servant? Or as the Latin root would indicate, a slave? Not according to our definition of [...] The post The Customer is King. So what is the Service Provider? appeared first on UP Your Service.
We see this all the time. A company knows they have a problem, they can see the problem, they know the problem will affect the customer, but don’t tell the customer until the very last minute. And [...] The post When should you share the possibility of bad news? appeared first on UP Your Service.
When you are creating brand awareness, invest in marketing. But remember that the service promises you market must be backed up by a great service experience. Some say nothing is worse than marketing, creating demand, and then [...] The post When should you spend more on service experience than on marketing your brand? appeared first on UP
Smart service providers are using technology to delight customers, become more efficient when serving customers, and recover customer loyalty when things do go wrong. Here are three ways you can enhance your customer experience: 1. Make your [...] The post Use Technology to Enhance Customer Experience appeared first on UP Your Service.
Many organizations are using customer journey mapping to understand and improve the experience of their customers. But the variety of terms used to describe journey maps can be confusing. And that makes the mapping process itself confusing, [...] The post Creating Customer Journey Maps that Work appeared first on UP Your Service.