Deep inside an enormous software company, a team of passionately committed individuals works day and night to improve their customers’ and partners’ experiences. These committed service heroes know that satisfaction is not enough to retain loyalty and gain market share.
If failure is viewed with the right lens, it needn't be a bad/ fearful thing that we may think it to be...here's a point of view.It would be difficult to come across anyone who hasn’t failed ever – at anything, or even anyone who doesn’t know what it means. And yet so many times we get hassled by this familiar experience, instead of leveraging it. Embrace
Nothing ventured, nothing gained. But how much risk is good? Is it worth betting the farm? The Lance Armstrong episode may have a lesson.
In January 2013 Armstrong confessed to having used banned drugs during his professional cycling career between 1998 and 2005. It was too late.
I liked Mark McKergow's concept of Host Leadership. Steps above the typical stereotypes of "Dictator", "Servent Leader" and so on. In this article he shares how as a Host Leader you take charge when needed and in other times create space for others to do thier part. Excellent concept.
Our next focus of discussion at www.hostleadership.com
Some of the building blocks used by nations for engineering an uplifting service culture: Stay covered with great leadership. True service leadership is not a demand for better performance pointed at the frontline service department. It’s not a campaign slogan that gets splashed across the
In a harsh global economy, great service is the price of admission. Companies whose cultures aren’t built around the ability and the willingness—no, the eagerness—to delight the customer won’t survive. You know this. And if you’re a leader at global enterprise, no do
The best leaders are supposed to be the best speakers. However, there is one attribute of communication that is even more powerful for every leader. The power to LISTEN. Here is my blog that covers this very important topic. http://ianfariablog.blogspot.in/2012/11/to-lead-we-must-listen.html
This has been an exciting year for EFactor founders Adrie Reinders and Marion Freijsen. Their highly anticipated book “The E-Factor: Entrepreneurship in the Social Media Age” hit the shelves just couple of weeks ago and already reached #1 on Amazon
If, seventy years ago, you asked Henry Luce, "What is Time magazine for?" he'd probably talk about setting society's agenda, capturing the attention of the educated and powerful and most of all, delivering the best weekly news package
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