Industry

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Ron Kaufman

How will your customers view the service they receive from you this holiday season? Will you delight them…or disappoint them? Read on for a breakdown of service behaviors that will decide whether you land on their naughty or nice lists this
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Ramesh Dasary

The Indian market is witnessing an exponential increase in the Small and Medium-sized enterprises (SMEs) with the direct rise in global opportunities. The contemporary SME sector is sifting through a mode of being an economy based to knowledge intensive business systems. Business leaders need to a
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Narendra Bhatta

The article below provokes family businesses to revisit their philosophy of business and invites them to think on innovating and adapting to the changing trends to improve their
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The Hindu Business Line

The Indian economy needs to capture the spirit of cost-effective innovation, as shown by Amul, if it has to get out of the low growth that it finds itself in today. You could be suffering from a strange mental condition that some ardent women’s liberation activists describe as ‘k
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Seth Godin

The downward spiral is all too familiar. A drinking problem leads to a job lost, which leads to more drinking. Poor customer service leads customers to choose other vendors, which of course leads to less investment in customer service,
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Shaju Madhavan

In the earlier three parts, had the opportunity to pen my thoughts across 1. What is the logistics and supply chain space all about, and where do we currently stand? This is purely an internal reasoning which is envisaged by all players in this chain 2. What are the intricacies in this space?
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Balaji Pasumarthy

Wikileaks being Prosecuted and how naturally a stronger Whistle blower platform will emerge. All the force that the US government is using to shut down Wikileaks, possibly will only lead to the creation of even better platforms for whistle blowers.
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Ramanujam Sridhar

The yellow metal holds a special charm for the South Indian. Inside a jewellery showroom in Chennai. There's no undermining the purchasing power of the small town customer. - K.
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Harvey Mackay

A Midwest university professor complained: "We are now focusing more on how to use the tools of communication than we are on how to effectively communicate ... As a result, we are turning out computer and internet gurus who can't write and think creatively."    
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Seth Godin

The second person to write a story about a young boy and an escaped slave on the Mississippi wasn't a novelist, he was a typist. "Just like that hot viral video but different/better/more clever," is extremely different from "that
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Seth Godin

Professional farmers don't begrudge the backyard gardener his tomato harvest. That's silly. And talented mechanics certainly don't mind the antics of the Car Talk guys (or their listeners). Sooner or later, if you need a real mechanic, you'll find
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Narendra Bhatta

When you are not thinking what most people think, When you are not doing what most people do, you are living your passion. When this passion has an commercial angle to it, you are being entrepreneural. So far the statements look very positive.
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V.N. Bhattacharya

Is revenue growth a sure blessing? Unfortunately, no. Growth and risk go hand in hand and can cause a firm considerable harm unless effectively managed.  Wooing new customers, entering new markets, launching new products, or diversifying in unrelated areas entails risk. It arises from comp
ron's picture

Ron Kaufman

How will your customers view the service they receive from you this holiday season? Will you delight them…or disappoint them? Read on for a breakdown of service behaviors that will decide whether you land on their naughty or nice lists this
ron's picture

Ron Kaufman

In a harsh global economy, great service is the price of admission. Companies whose cultures aren’t built around the ability and the willingness—no, the eagerness—to delight the customer won’t survive. You know this. And if you’re a leader at global enterprise, no do
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Manoj Kabre

  Speed wins deals and procrastination (delay) kills deals. A statement very strong, but true…however, something which all the sales professionals would agree based on their experience in the field. Every buying decision that a customer takes, involves a complete process of evaluatio
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Seth Godin

Do work and get paid once. Build an asset and get paid for as long as it lasts. A retailer or a restaurant owner might work 18 hours a day--but the landlord makes just as much money from that
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Seth Godin

An anonymous copyeditor working on my new book unilaterally changed each usage of "persuade" to "convince." I had to change them all back. Marketers don't convince. Engineers convince. Marketers persuade. Persuasion appeals to the emotions and to fear and
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Seth Godin

The hard stuff is measurable, quantifiable and easy to put into a spreadsheet. This concrete stuff gives you an easy way to demand a bonus or track progress. The soft stuff is merely essential, the real reason you do
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Seth Godin

Human beings, thanks to culture and genetics, are inclined to be pessimistic, fearful, skeptical and believers in conspiracy theories. We also don't like change. The marketer (products, government, religion, whatever) that decides to trade in any of these glitches
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Manoj Kabre

  Speed wins deals and procrastination (delay) kills deals. A statement very strong, but true…however, something which all the sales professionals would agree based on their experience in the field. Every buying decision that a customer takes, involves a complete process of evaluatio
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Seth Godin

When we think of design, we usually imagine things that are chosen because they are designed. Vases or comic books or architecture... It turns out, though, that most of what we make or design is actually aimed at a
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Seth Godin

Do work and get paid once. Build an asset and get paid for as long as it lasts. A retailer or a restaurant owner might work 18 hours a day--but the landlord makes just as much money from that
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Seth Godin

The more choices, the more freedom, the more freedom, the harder it is to decide what to do next. When parachute jumping, at the key point, there are only two degrees of freedom: jump or not. When marketing, of
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Seth Godin

then all news is bad news. That's because news is fact, what happened, not hope, and the truth can't possibly be as good as the hope was. The problem with marketing promises that spin out of control, that pile
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Seth Godin

We like positive surprises and fear negative ones. That means (surprisingly) that it's better to have a consistently negative experience than to confront one that's sometimes negative and sometimes neutral. The TSA, for example, would be easier to take
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Seth Godin

The next time you feel lonely, disconnected or unappreciated, consider that unlike many other maladies, this one hits everyone. And unlike other challenges, this one is easily overcome by realizing that you can cure the problem by connecting, appreciating
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Seth Godin

That's what gets done, of course. The urgent. Not the article you haven't gotten around to writing, the trip to the gym that will pay off in the long run, the planning for your upcoming birthday party, dinner with
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Recommended by: Rahul Raghavan
 
Time and again security profesisonals around the world have insisted upon the fact that large scale enterprises would need to narrows their efforts down not just to IT Infrastrucuture but to critical applications that are either hosted inside the organization or outside. This article clearly explains with hardcore numbers on the numerous hacks and attacks that have been targeted purely at the application layer. This hopefully should be an
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Seth Godin

On the path from awareness to a sale, the marketer has to create a vacuum. The goal of that short film or that sales letter or that invitation to a seminar shouldn't be to answer every question and completely
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Editiorial Team

‘It is easy to run a secure computer system. You merely have to disconnect all dial-up connections and permit only direct-wired terminals, put the machine and its terminals in a shielded room, and post a guard at the door’
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Tarachand Wanvari

The Ministry of Company Affairs (MCA) has launched a new initiative "MCA 21" with the aim of repositioning India in the global digital map.
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ADMIN Businessgyan

Bangalore has grown into a cosmopolitan city over the years with people coming from all over India to be a part of the IT boom.
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taro

Wipro  Infotech announced the appointment of Ashutosh Vaidya as  the  Head  of  the  Wipro  Personal  Computing Business.
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newswatch

Kennametal India Limited has Mr. Dinakar Adhyam as the new Managing Director. He has been with Kennametal India Limited (KI) since February 2007 as head of KIs largest Business Unit, i.e. Metal Working.
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  Panel Discussion organised by TASMAC & Businessgyan.
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Tarachand Wanvari

TAPP Semiconductor India Pvt. Ltd. announced that it has completed land acquisition at Sriperumbudur on the outskirts of Chennai and work at the site has since began. The company said the project will involve an investment of over Rs.1000 crores.
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Women entrepreneurs in Bangalore have their work cut out. Awake Business Incubator offers the best route for these women to realize their potential by providing them strong infrastructural support during the incubation period.
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taro

TIBCO Software Inc. (NASDAQ: TIBX), a leading business integration and process management software company that enables real-time business, today announced the appointment of Moti Thadani as vice president and general manager of the TIBCO Pune Competency Centre.
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