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sethgodin's picture

The other kind of customer service

Reactive customer service waits until something is broken. We leave it up to the annoyed customer to go to the trouble of finding us, contacting us, and then, in real time, advocating for themselves until we finally manage to make...  
sethgodin's picture

Rules for working in a studio

Don’t hide your work Offer help Ask for help Tell the truth Upgrade your tools Don’t hide your mistakes Add energy, don't subtract it Share If you're not proud of it, don't ship it Know the rules of your craft...      
misner's picture

Will Social Media Replace Face-to-Face Networking?

I love social media.  I am active on social media. I have found that social media is fantastic for ‘brand building’ – and Ialso believe that social media will not replace all marketing efforts for most entrepreneurs and sales people. 
forbes's picture

L.L.Bean Beats, Once Again, For Best Customer Service

L.L.Bean continues to claim a rare retail bragging right: a first place finish over Amazon. For the third year in a row, the outdoor outfitter has been named Customer Service Champion over the online behemoth in Prosper Insights & Analytics'
sethgodin's picture

All it takes is effort

Customer service used to be a great divide. Well-off companies would heavily invest in taking care of customers, others would do the minimum (or a bit less). Of course, back then, organizations couldn't possibly give you all the service you...
anjana's picture

Social Customer Care Is The New Marketing

From:   By: Shep Hyken Via: Social Customer Care Is The New
forbes's picture

How Unified Technology Platforms Can Improve Airline Operations

The notion that better technology can help airlines deliver on their respective brand promises and even deliver improved financials can help reframe the conversation about investing in integrated tech platforms.
avinash_1's picture

Cookies To Humans: Implications Of Identity Systems On Incentives!

From:   By: Avinash Kaushik Via: [My new post!] Cookies To Humans