InfoPrint Solutions Company, a joint venture between IBM and Ricoh, celebrates its first anniversary and is announcing a significant expansion of its global workforce. Many hundreds of IBM employees will join InfoPrint's professional services team around the world, as agreed during the establishment of the joint venture. InfoPrint's professional services team will support all products under warranty and provide maintenance support for other manufacturers' equipment, as part of preferred printer service provider agreements. Customers will benefit from the specialized skills and knowledge of this experienced print services team, irrespective of their choice of hardware supplier. The newly-launched InfoPrint University, a modular development program will give maintenance employees access to industry-leading education and provide them with the relevant expertise to help InfoPrint customers manage today's complex output solutions.

The company is introducing a number of new infrastructure services to ensure it continues to deliver the industry's leading customer support. It is launching unified call centers around the world to handle service inquiry calls. In addition, service technicians will now have access to InfoPrint's new wireless service delivery application, allowing them to quickly place orders for parts and helping personnel in the field to manage service calls more efficiently. A new streamlined supplies inventory system and new logistics will lower distribution costs and reduce the cost of spare parts costs.  This will particularly benefit those customers with large, complex print operations.

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