In the present corporate climate companies getting together on a platform to learn and share the knowledge and the best practices in the Industry is welcome. This is also important as organizations get an opportunity to understand and get better equipped to adapt to the challenges of an increasingly global structure.

"Learning for the Future" - the 3rd symposium of e2e Business Solutions discussed key issues related to Employee Training and helping organizations understand Efficient systems for Training that helps enhance their talent pools. Executives from leading International Organisations in the fields of IT/ITES, Manufacturing, Energy, Consultancies etc., participated in this event.

"Enhancing Talent Pools would be the key to Success", says Ms.Yeshasvini Ramaswamy, Peoples Practices - Director, e2e.

We are what we repeatedly do .Excellence is then not an act but a habit - ARISTOTLE

Ms. Pornima Shenoy - President of India semiconductor Association

Highlighting the need for small and medium enterprises and the challenges they will face in the time to come a few pointers were explained.

The foremost part is the credibility that makes a customer feel we are here to stay and not a fly by night operator.

An Office address matters a lot and also to some extent, which part of the area it is located

Membership - The small enterprise should be able to carry the customer with enough affiliations with the credible associations and Govt affiliations

Key elements 

• Leadership - Able to be the forerunner in the competition with credibility
• Vision - Reinforce and enrollment of all stake holders in the vision
• Execution - Competence in executing the plan well.
• Process - The people process and the delivery systems being in proper alignment.
• She further discussed pointers to face some of the usual and pressing problems faced by organizations.....

Leadership 

• Set a vision not just for the organization but also the stake holders
• Communicate continuously through word and action and with no ambiguity
• Focus on winning with values
• Leading with Integrity, character and courage
• Be passionately committed to reaching your goal

Recruitment 

• Communicate the vision
• Tell the truth
• Do not settle for mediocrity
• Attitude is the winner
• Enthusiasm is second
• Domain knowledge is next

Retention

" This is the only asset where you see walking down your front door" Warren Buffet 

• Connect with your people
• Bosses need to keep promises
• Listen Aggressively
• Give praise and appreciation when due
• Insist on people working together committed feely and openly
• Invest into coaching and giving feedback
• Encourage self motivation
• Reward Success
• Every employee is the owner of domain. Develop first level leaders with a sense of commitment
• Value all employees. They deserve the same treatment and respect as customers
• Build a brand for HR

Employee should have a sense of pride in work place and if values clash then they justify their present inaction and non participatory attitude thereby the workforce becoming redundant.

Execution 

• Greatest ideas can fail if not well executed
• Pay attention to details but not to micro management of projects and people
• Build partnerships
• Build credibility document for the future
• Continuously innovative
• Great execution helps influencing a perception and building brands

Ravi Raman - COO BPO i-flex

The need of the hour is grooming leaders in order to make them the change agents and harness the power of positive thinking striking a good Talent pool.

The salient features dogging the BPO industry at the micro level 

• High Attrition
• People are not focused
• Employers have unreasonably high expectation
• Young people are spoilt
• Too much smoking and drinking
• Too many casual relationships
• Opportunities are growing bring in the problem of plenty and choice making
• People aspiration set abnormally high
• An employee if not motivated performs a task sleep walks through the task and gets out of the system
• There is real lack of role models
• There is lack of support
• People are removed from their environment without support systems

Some real risks that are anticipated

• Young Professionals could stop formal education at an early age
• Financial and social indiscretion could effect personal development
• Inappropriate work schedules and diet could affect health at an early age
• Early Burn outs
• Enamored by relocation

Therefore there is an urgency to set a model of working that can overcome most of these issues although complete eradication would be utopia. What is required is to create the capability to deliver a flexi time work place and focus on comprehensive training to the managers to deal with this emerging complex issue in people process.

Organizations can examine the possibilities of a delivery system that can be powered by connectivity which will over the time cut down the efforts and time wasted in the travel, work related stress, abnormal work culture tuned to the western needs. He suggests a model as spelt below.

Least disruptive delivery methodology 

• Anywhere delivery
• Any time delivery
• Anyone delivery

According to him growth should be based on learning and not tenure. Thereby, opening up the possibilities of youngsters climbing up the ladder of growth if they are able to show adequate retaining capacity and learn fast.

He highlights the E of ITES 

• Education
• Ethics
• Enablement
• Enjoyment
• English Enigma
• Encourage entrepreneurship

The speaker very aptly remarked "take the jobs to the people than bring them to the centers"

Jobs came to India with the advent of infrastructure in telecom. We should take the same to the villages .This can greatly reduce the rural-urban divide.

Conclusion: This was a power packed event highlighting some very practical issues dogging the industry today and the challenges that the future holds for the industry and how we need to address them .The core values being the people, process and technology .The attitudinal change is another core issue that was highlighted for organizations to re-invent themselves to meet the competitive environment both domestic and external. 

Kishor Jagirdar is a practicing Strategic Consultant .Founder of Infopace Management Pvt Ltd .He can be reached at kishor@ businessgyan.com

Related Items:

---

Be first to comment this article

Only registered users can write comments.
Please login or register.