"Learning for the Future" - the 3rd symposium of e2e Business Solutions discussed key issues related to Employee Training and helping organizations understand Efficient systems for Training that helps enhance their talent pools. Executives from leading International Organisations in the fields of IT/ITES, Manufacturing, Energy, Consultancies etc., participated in this event.

"Enhancing Talent Pools would be the key to Success", says Ms.Yeshasvini Ramaswamy, Peoples Practices - Director, e2e.

We are what we repeatedly do .Excellence is then not an act but a habit - ARISTOTLE

Excerpts:

Mr K Dinesh - Co-founder of Infosys emphasized on

Leadership by example - The leadership has to be on the model of leading with example and the leaders should be able to walk the examples with full visibility of the people in order to inspire and gain respect.

Customer delight - The concept of" customer is always right" is   being slowly replaced by the positive delivery systems that focus  on creating a " moment o truth " experience for the customer to actually experience the products and delight the customer. The customer then becomes the brand ambassador for the product/service

Integrity and transparency - There is increasing demand for complete transparency and high level of integrity in the business organization .This is deeply appreciated by both the investors and the stake holders.

Mr Dinesh highlighted the incident in Infosys way back in late 90s when after going for an IPO the company made some bad decisions in investing in the stock market .The infamous Harshad Mehta scandal took a bad hit at the stock market and in the process all the money Infosys had gained by going public was gone. So the company chose to disclose this at the next AGM instead of keeping it a confidential matter and thus won the confidence of its stake holders and investors. For its integrity during hard times Infosys has emerged the winner. Therefore high transparency during good times is also  more.

Fairness - The need to be fair in all aspects of an enterprise is gaining significant importance and people are intolerant to discrimination Whether its in employment or in customer management

Pursuit of excellence - The business environment hotting up in terms of various qualitative standards and benchmarking a business can no longer claim itself ignorant of the latest breed of systems and process. The search for excellence in every aspect of enterprise management has become the core issue now and also a challenge in the coming years.

The only way to address the chaotic tendencies of the next few years

Well established systems and process

Value system very strong

Leadership driven change

Building aspiration among the youngsters

Applying the PDCA approach

Plan - Planning the task with the scope completely visualized

Do - Convert the plan into action

Check - Periodical checks on the plan implementation levels and its focus to the actual goal.

Act - To implement the improvised system

Yashasvini Ramaswamy - Director e2e business solutions Pvt Ltd

She brought to the fore front the need for training and its gaining importance with the SMEs Statistics show that Training Budget has doubled in SMEs in the last three years and the need for an organization to cope with the changing market dynamics via training.

Recently one of her clients invited her to make a survey and suggest remedies for the 20% attrition in the company. Yashasvini's contention is that when 80% of the company staff is staying back a survey among them could give answers as to what they see and cherish in the company. Why look at the 20% when the 80% are enjoying and giving reasons not to leave.

Small enterprises can look upon the implementation process from the large enterprise and can learn to adopt some of the best practices; this saves a lot of cost on experimentation. Training is very critical for constant modification of the behavior pattern in which the organization has designed its objectives and delivery systems.

Speed with velocity: That's having a road map /direction. An employee or an organization having a set direction can create velocity and the speed can reduce the gap between its goals. But on the reverse of it without direction speed can just make the entire effort rudderless thus resulting in the failure of the training effort.  

Gap analysis: Effective training programmes are those that have understood the stage at which level of maturity the orgnanisation is in . i.e Whether it is in infant , matured or the declining stage.This enable the HR to address the core need of the organisation in terms of training and take the organisation to the next level from the transition stage.Changement management is nothing but focussed training modules that are able to address the gap and compliment with support functions in order to bridge the gap.This enable the organisation to migrate from one level to another with minimised overheads.

Donald Kirkpatrick model is very useful and effective in identifying the training needs of specific stages within the organsiation levels and delivery systems.

Kishor Jagirdar is a practicing Strategic Consultant. Founder of Infopace Management Pvt Ltd . Feedback at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

Issue BG81 Dec 07

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Comments (1)

	1. 24-02-2008 11:00
	Changing paradigm of corporate India The write-up deals with a topic of high relevance for the corporate India - changing paradigm of Indian businesses. It brings to the fore the indispensability of Indian leaders re-orienting themselves to the changing facets of business in the country and also to imbibe the fast changes which global business is witnessing. http://vijaygopalan.blogspot.com/ Registered Report

N.VIJAY GOPALAN

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