McAfee enhances award winning support portfolio tailored to meet changing enterprise customer demands.  New customer service offerings provide solutions-based support with single touch point for global enterprise customer.

McAfee announced enhancements to the McAfee® Platinum Support portfolio to meet changing needs of enterprise customers, including a new global support option. McAfee has created "Platinum Select", an additional tier in its support program that covers all of a customer products globally and provides a single account manager and direct access to assigned technical Product Specialists.

Based on extensive customer input, McAfee now offers four levels of expanding technical support - McAfee Gold, the standard support offering; McAfee Gold Select, with direct access to Product Specialists; McAfee Platinum, delivering account management services as well as access to the Product Specialists; and McAfee Platinum Select, designed for global enterprises requiring additional dedicated resources for highly focused security support.

• McAfee Gold Select enables customers to increase the speed of resolution on critical incidents through direct access to Product Specialists.

• McAfee Platinum adds dedicated Support Account Managers as well as access to Product Specialists to delivered personalized management, and detailed business reviews to maximize support coverage.

• McAfee Platinum Select provides global account management across all threat and risk/compliance offerings the client maintains. It provides fully dedicated Product Specialists to further enhance proactive and personalized round-the-clock technical support.

Related Items:

---

Be first to comment this article

Only registered users can write comments.
Please login or register.