Citibank announced the appointment of eminent citizen and Padma Bhushan awardee Mr. Julio Francis Ribeiro as its external ombudsman for all collections and credit related consumer disputes.  Citibank's initiative of appointing an external ombudsman is the first of its kind in the Indian banking industry and continues its legacy of pioneering service innovations.

The appointment of Mr. Ribeiro as an external ombudsman will make available, opinion of a credible, independent expert, to customers who wish to seek such external recourse. Often referred to as "Super Cop", Mr. Ribeiro, the former Commissioner of Police, Mumbai, Director General of Police, Punjab, Special Secretary in the Government of India's Home Ministry and India's Ambassador to Romania has over the years, used his in-depth understanding of the police and legal system to work with citizen organizations for a variety of social causes.  He is a founder member of the Mohalla Committee Movement Trust that fights Communalism and the Public Concern for Governance Trust that fights Corruption.  He is the Chairman of the Happy Home & School for the Blind and the Chairman of the Bombay Mother's & Children Welfare Society, which runs hospitals and crèches for the underprivileged.

Customers can directly contact Mr. Ribeiro through his office on email This e-mail address is being protected from spam bots, you need JavaScript enabled to view it or they can call the Citi toll free telephone 1-800-419-4357(HELP) on all working days between 9am and 6pm. Calls received will be summarised, investigated and sent to Mr Ribeiro's office for resolution. All complaints received at Mr. Ribeiro's office will be investigated and resolved within two weeks. The resolution process will involve establishing specific facts of the complaint, the context, and an appropriate response from Citibank. If required, Mr Ribeiro will hear views of both the customer and Citibank. While the findings and observations of Mr. Ribeiro will be totally binding on Citibank, the customer, if dissatisfied, will be free to retain appropriate further recourse.    

Related Items:

---

Be first to comment this article

Only registered users can write comments.
Please login or register.