CII Karnataka conducts meet on IT Infrastructure Outsourcing where IT professionals discussed at length IT Infrastructure Outsourcing and related challenges including, the fast changing market trends in a globally competitive world. Reiterating that the need for cost saving was driving outsourcing, participants covered a host of issues associated with it including, the technology and business challenges, knowledge management during the outsourcing process and SLA, besides contract management, among other things. Led by Mr Bhaskar Ghosh, Executive Director Global Lead, Infrastructure Outsourcing, Delivery Centre, Accenture, the conference underlined the fact that organizations today wanted intelligent IT infrastructure, which was adaptable besides being manageable. Equally important, it had to be affordable and fully secured for it to have any meaning.

Mr Ghosh spoke about the emerging market trends and the fast changing pace of outsourcing compared to the earlier years. Improvement in service delivery with cost reduction had become the key expectation today in infrastructure outsourcing told Gosh. Added to it was the access to right skill profiles globally. The market was also seeing at present consolidation, virtualization and automation. Technology, significantly, was an important aspect of information outsourcing, and needed to be taken care of. In addition to cost benefits, the customers were looking for process-based outcomes.

Mr N Reguraj, Chairman, CII, Karnataka and Managing Director, NTTF Industries, on his part, echoed the sentiments of the industry doyens that the key to and stated infrastructure outsourcing lay in managing the providers. In addition, it was necessary to adhere to service level agreements. Accordingly, he said in today's scenario, it was necessary for the organizations to be versatile, as companies required infrastructure that was simple to use, lent itself to up gradation and allowed access to information across the world. Likewise, it was necessary to ensure that apart from being reliable, the infrastructure should require the least amount of maintenance. He raised important issues like the possibility of vendors replicating their expertise in package implementation and offshore component to cover infrastructure management.

Mr Nagarju Pappu ,Conopus Consulting, said that it was the age of enterprise infrastructure, with the world moving away from maintenance to management. Mr K Subramaniam of Covansys said it was necessary to capture knowledge about business and IT solutions along with the need to have a knowledge management system. Mr Rahul Agarwal,Head,Managed Services Business, Nortel Networks, on the other hand ,talked about specific themes including ,strategic engagement, capex to opex and transition experience. Of equal importance were the presentations by Mr Siddharth A Pai, managing partner, TPI, on global trends in SLA management and the "Dos and Don'ts of managing an SO partner " by Mr Anand Sankaran, Vice President, Global Sales, Alliances and Marketing for Technology Infrastructure Services,Wipro Ltd . Ms Elizabeth Mathew, Senior General Manager,HR ,Infrastructure Services,TCS and Mr Ashok Arunachalam,Founder,Vaptus, talked at length on people transition and managing asset transfer respectively. Thus, Infrastructure management services to be significant growth engines for software firms, echo the Industry experts at the CII meet.

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