The Field Optimisation Suite jointly developed by BT and Infosys Technologies has won the National Outsourcing Association (NOA) award for Innovative Outsourcing Project of the Year 2007. The NOA Awards recognize and reward innovation and achievement by suppliers, users and integrated teams within the outsourcing industry. BT and Infosys were jointly awarded the industry accolade on October 18, 2007 at the NOA Awards Ceremony in London. Other finalists included Hindustan Computers Limited and Exigent Technologies.

With the complex task of orchestrating a mobile field force of over 28,000 customer service personnel, BT aimed to improve customer service by enhancing productivity through the automation of its field resource management. BT partnered with Infosys in 2004 to jointly invest and co-create the FOS solution, which would allow BT to enhance time-to-market, realize commercialization and synergies the Intellectual Properties and R&D capabilities of both companies.

BT Research and Infosys' SETLabs, the companies' respective Research and Development divisions, worked in collaboration, utilising their respective intellectual properties. BT provided the core optimisation (iOpt^TM), demand and forecasting engines (iForecast^TM) and Infosys introduced its J2EE Enterprise Application Framework "Infosys RADIEN". The FOS solution was rolled out at the end of 2006 and is now a fully automated resource management system that uses advanced intelligent algorithms to enhance a company's productivity by accurately forecasting, optimally planning and positioning a large field workforce to adapt to changing demands.

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