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May 22 2007
Air Deccan issues Monsoon advisory: Activates Helpline for flight updates PDF Print E-mail
Written by Tarachand Wanvari   
Tuesday, 22 May 2007

Air Deccan India's issued its Monsoon advisory for passengers intending to travel between June and September.

Given the adverse weather conditions created by the onset and spread of monsoon in all parts of India between June and September, passengers may experience disruption in Air Deccan flights' schedules. Unfavorable weather conditions such as heavy rains, thunderstorms, cyclonic winds, etc, may lead to flights being delayed, rescheduled, cancelled or diverted to other stations. Such measures are taken to ensure the safety of all those on board. These are temporary weather related phenomenon, beyond the airline's control. Passengers intending to fly in the coming months are likely to be affected and are therefore strongly advised to check their flight's schedule before leaving for the airport and to ensure suitable time gap in case of planning to board connecting flights. 

To minimize the impact of possible flight disruptions on its passengers, Air Deccan has activated a centralized 24 hour Monsoon Response helpline. The helpline number, which is Line 3 of the IVR at 39008888 (prefix city code) is displayed on its website www.airdeccan.net. Passengers can now call the helpline for the latest flight schedules anytime of the day or night. Regular SMS alerts on possible delays and cancellati0ons will also be sent out to passengers throughout this period. 

In case of unfavorable weather, if an Air Deccan flight is unable to land at its scheduled destination it will be diverted to another suitable airport. Passengers will be flown to their destinations at the earliest and if that is not becoming possible, Air Deccan will fly its passengers back to the departure station. In case of a flight cancellation, Air Deccan accommodates its passengers on the next available Air Deccan flight and alternately provides the option of availing a free reschedule (within one week from the original date of travel) or a full refund of the booking. 

Capt. Preetham Phillip Deputy Chief Operating Officer (Dy. COO) Air Deccan said, "Air Deccan is geared up to tackle the monsoon. The 4 month monsoon period is expected to adversely impact air transport in all parts of the country and more so in the coastal destinations. Our priority is to ensure minimum inconvenience to our passengers and the least disruption in our operations and flight schedules." 

He further added, "We have made systematic arrangements pertaining to aircraft scheduling and deployment, crew management and contingency planning among other measures. Likewise arrangements are in place for providing 24 hour information and regular updates of our flight schedules to our passengers. Our passengers are duly advised to check their flight status at least 4 hours to departure.  We believe these steps will equip us to tackle the Monsoon effectively and inconvenience our passengers in the least."


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