ITES & BPO

Gyan

shsengupta's picture

Shivaji Sengupta

America's economy being dubbed the world's economy, this is pretty scary for some of us in the outsourcing business who feel the end is near. While this looks gloomy, surely Indian outsourcing scene here will gain and not lose from these challenging times.
GyaaniLawry's picture

Levine Lawrence

Does location matter...
Anonymous's picture

Will the future of the IT/ ITES Industry be the same? Has the customer, and industry dynamics changed? What should New Ventures in this Industry keep in mind? What are the ingredients for success in the next decade?  How has the landscape changed?
SanjayA's picture

SanjayA

  Over the past decade or so, Indian IT businesses have led the crafting of the image
bgtaro's picture

Tarachand Wanvari

Excerpts of a speech by John C.
bgtaro's picture

Tarachand Wanvari

   
businessgyan's picture

Editiorial Team

Despite the promise and potential presented by the Call Center indus
bgtaro's picture

Tarachand Wanvari

Click here to read the article  
Anonymous's picture

businessgyan's picture

Editiorial Team

HR services have been the BPO industry’s pet, and trends show that it will continue to be so.
businessgyan's picture

Editiorial Team

Every customer-centric organisation needs a Call Center these days. And every bottomline conscious MNC needs a back office in low cost labour markets like India.
businessgyan's picture

Editiorial Team

Over the last few years, the global Business Process Outsourcing industry has undergone a rapid transformation. While the Indian BPO industry is not even a decade old, there is much heated discussion about the maturity attained by this industry, the US backlash and the possibility of bubble burst.
Anonymous's picture

In the call center industry COPC provides the framework and standards for improving performance AKN Prasad General Manager (Service Delivery) IBackoffice India provides ins
GyaaniLawry's picture

Levine Lawrence

Does location matter...
businessgyan's picture

Editiorial Team

When I was a six-year-old kid (about 30 years back), the first time I heard the term “outsourcing” was from my uncle who had decided to get his daughte
Anonymous's picture

businessgyan's picture

Editiorial Team

The opportunity presented by the call center industry to India, need not be overemphasised.
businessgyan's picture

Editiorial Team

With Business Process Outsourcing or what is commonly called BPO gaining popularity in India particularly in the Banking, Finance and the Insurance sectors, it is relevant
shsengupta's picture

Shivaji Sengupta

America's economy being dubbed the world's economy, this is pretty scary for some of us in the outsourcing business who feel the end is near. While this looks gloomy, surely Indian outsourcing scene here will gain and not lose from these challenging times.
businessgyan's picture

Editiorial Team

HR services have been the BPO industry’s pet, and trends show that it will continue to be so.
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